We were happy to have booked this hotel. Upon arriving at Miami International Airport, we went quickly to Door 5 on level 2 to catch the hotel shuttle bus. The wait was not long. Everything was smooth. We observed that the driver drove slowly passing every door and looked out if there were people waving to him. Such a great service.
The location of the hotel is good that we could travel by bus 7 to downtown Miami and went opposite direction to Dophin Mall.
訪客用戶
商務出差
特大床房(帶梳化床)
入住於2025年07月
2.2
評價於:2025年08月05日
When I was going to buy a soda from the vending machine and changed my mind not to, the vending machine had already taken 2 of a dollar bills. I pushed the refund button but nothing happened and the machine kept the bills
I went to the reception to report the case.
The man at the reception said there is nothing he could do and will hand it over to the next shift.
The next day, I went back to the reception only to find no actions were taken.
The following day, I went back to the reception again, and again, nothing had happened. This point, I gave up.
I know that the amount I had to give up was not a lot, but what upset me is that nobody from the hotel took actions even I asked the same thing 3 times.
Hence, bad service.
_TX***yp
家庭出遊
特大床房
入住於2025年01月
1.7
評價於:2025年01月12日
The worst stay we have had in the USA on this 訂房網站. We didn't expect much to begin with given that it was so close to the airport.
It all started when checking-in. They couldn't find our booking, which obviously is something that occasionally happens. We had everything already: booking number, booking confirmation, confirmation of payment. Unfortunately, the entire check-in took over an hour and we were left waiting without much of an apology.
Parking is 10USD a night
When we finally got to our room, the cleanliness of it was terrible. Dark hair everywhere, stains on the sofa and carpet etc. We were offered a new room but, unfortunately, the new room turned out to have a running faucet as well as the same problems as the previous room. We stayed two nights and while they did come in to clean our room, the hair was still there.
On top of that, the rooms were cold without an option to turn on a heating system. While we were waiting at the reception other guests called about that issue and apparently it is impossible to heat one room without heating up every single room of the hotel. It was one of the coldest weeks in Florida with temperatures as low as 3°C (37 F).
The entire place was incredibly noisy and because it is an airport hotel people come and go at every hour of the day, which you can hear clearly.
We had purchased some gifts for friends and after we returned back to the hotel for our second night one of the packages had been opened and someone had eaten some of the articles. It definitely wasn't us as all of us are allergic to some of the ingredients in said products. Definitely a weird feeling to know that someone has gone through your stuff.
To sum up our stay, we definitely won't be back here anytime soon but it is probably fine if you are looking for a stay close to the airport and are catching an early flight.
The hotel is quite old although it can hardly be notice at the lobby but only in the room. Clean and properly maintained. Breakfast menu is the same for 6 days - very disappointing! Not good for a longer stay maybe good for 1 or 2 nights.
We were happy to have booked this hotel. Upon arriving at Miami International Airport, we went quickly to Door 5 on level 2 to catch the hotel shuttle bus. The wait was not long. Everything was smooth. We observed that the driver drove slowly passing every door and looked out if there were people waving to him. Such a great service.
The location of the hotel is good that we could travel by bus 7 to downtown Miami and went opposite direction to Dophin Mall.
訪客用戶
商務出差 特大床房(帶梳化床)
入住於2025年07月
2.2
評價於:2025年08月05日
When I was going to buy a soda from the vending machine and changed my mind not to, the vending machine had already taken 2 of a dollar bills. I pushed the refund button but nothing happened and the machine kept the bills
I went to the reception to report the case.
The man at the reception said there is nothing he could do and will hand it over to the next shift.
The next day, I went back to the reception only to find no actions were taken.
The following day, I went back to the reception again, and again, nothing had happened. This point, I gave up.
I know that the amount I had to give up was not a lot, but what upset me is that nobody from the hotel took actions even I asked the same thing 3 times.
Hence, bad service.
_TX***yp
家庭出遊 特大床房
入住於2025年01月
1.7
評價於:2025年01月12日
The worst stay we have had in the USA on this 訂房網站. We didn't expect much to begin with given that it was so close to the airport.
It all started when checking-in. They couldn't find our booking, which obviously is something that occasionally happens. We had everything already: booking number, booking confirmation, confirmation of payment. Unfortunately, the entire check-in took over an hour and we were left waiting without much of an apology.
Parking is 10USD a night
When we finally got to our room, the cleanliness of it was terrible. Dark hair everywhere, stains on the sofa and carpet etc. We were offered a new room but, unfortunately, the new room turned out to have a running faucet as well as the same problems as the previous room. We stayed two nights and while they did come in to clean our room, the hair was still there.
On top of that, the rooms were cold without an option to turn on a heating system. While we were waiting at the reception other guests called about that issue and apparently it is impossible to heat one room without heating up every single room of the hotel. It was one of the coldest weeks in Florida with temperatures as low as 3°C (37 F).
The entire place was incredibly noisy and because it is an airport hotel people come and go at every hour of the day, which you can hear clearly.
We had purchased some gifts for friends and after we returned back to the hotel for our second night one of the packages had been opened and someone had eaten some of the articles. It definitely wasn't us as all of us are allergic to some of the ingredients in said products. Definitely a weird feeling to know that someone has gone through your stuff.
To sum up our stay, we definitely won't be back here anytime soon but it is probably fine if you are looking for a stay close to the airport and are catching an early flight.
The hotel is quite old although it can hardly be notice at the lobby but only in the room. Clean and properly maintained. Breakfast menu is the same for 6 days - very disappointing! Not good for a longer stay maybe good for 1 or 2 nights.
邁阿密機場會展中心希爾頓逸林酒店
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